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Types of voice greetings
For all external calls, the system will look for an external greeting.
For all internal calls, the system will look for an internal greeting. If there is no internal greeting, the system will look for an external greeting to play.
Both external and internal greetings will be searched for in the following order:
Scheduled greeting with override
Scheduled greetings will play at scheduled times, overriding any non-scheduled external greeting. You can have scheduled greetings which play for specific called numbers, or for chosen callers. If there is a schedule conflict, the most recently created scheduled greeting will play.
Override greeting for calling or called number
You can have greetings which play for specific called numbers (if you have more than one phone number linked to your FirstClass Unified Communications Mailbox), or for chosen callers (calling number). The system will check for these settings and override other less customized greetings.
Enabled greeting
This is a standard enabled greeting with no custom settings. Your external greeting will play for internal callers if you have not recorded an internal greeting.
Spoken name
Your spoken name will identify you as the sender for any voice message sent to FirstClass Unified Communications users. If you record no other greetings, your spoken name and the default system greeting will play for all callers.
System greeting
If you have recorded no greetings, the system greeting will play and the system will play your name using text-to-speech if you have this feature installed. The system greeting will be similar to the following:
"Welcome to FirstClass Call Answering. <Name> is not available to take your call at this time. Please leave a name, number and message after the tone."
Creating voice greetings
If you urgently need to create a new greeting, but you have only web browser access (no phone available) you can record a new greeting by doing the following. Remember that the sound quality may not be as high as a recording done by phone.
To create a greeting using a web browser:
1 Record and save a voice greeting by following the instructions in Creating voice files, below.
2 Open your FirstClass Desktop using a web browser.
3 Choose Voice Greeting from the dropdown menu at the top of your screen and click New.
4 Upload the pre-recorded voice files.
5 Customize the greeting using the Voice Greetings form instructions.
Creating voice files
To create voice files that you want to attach to messages, you must use Windows, and your computer must be connected to a microphone.
Configuring Sound Recorder
1 Start Sound Recorder by choosing Start > Run and type sndrec32.
2 Choose File > Properties.
3 Choose Recording formats at Format Conversion and click Convert Now.
4 Choose IMA ADPCM at "Format".
5 Choose 8.000 kHz, 4 Bit, Mono 3kb/sec at "Attributes" (4kb/sec is also acceptable if there is no 3kb/sec option).
6 Click Save As and save the format as something recognizable, like FirstClass.
7 Click OK to close all windows to return to the recorder panel.
Accessing the saved configuration
1 Start Sound Recorder by choosing Start > Run and type sndrec32.
2 Choose File > Properties.
3 Choose your saved recording format at "Name".
4 Click OK to close all windows to return to the recorder panel.
Recording a voice file
1 Click Record.
2 Record your message or greeting.
3 Click Stop.
4 Choose File > Save as and save the file with a unique name.
To record another voice file, choose File > New, click the Record button, and repeat the recording procedure.
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