Analyzing voice usage statistics
If you are a FirstClass Unified Communications customer, you can configure the server to log your inbound and/or outbound call statistics.Use Log Analyzer to analyze these statistics.
Voice use analysis settings
Use the voice analysis preferences to control what information is displayed in your voice analyses.To set the voice analysis preferences:
1 Open Log Analyzer.
2 Click Settings.
3 Click Web/Voice.
4 Click Voice Log.
5 Select the features to include in your analysis.
Viewing the voice use analysis
To view your voice analysis after processing is complete, click View on the Log Analyzer main window.The voice analysis examines:
・inbound calls
・outbound calls
・inbound channels
・outbound channels
・user DN details
Viewing the inbound and outbound calls analysis
The inbound and outbound calls analysis allows you to examine all inbound and outbound calls your FirstClass Unified Communications system.To view the inbound and outbound calls analysis:
1 Click Calls In/Out in the navigation bar in the voice use analysis main window.
2 Click Calls In/Out.
Chart tab |
Summary chart of the number of hourly inbound and outbound calls. ・To view the chart with the actual data, select Actual. ・To view the chart with proportional data, select Percentage. ・To show the chart legend, select Show Legend. |
Table tab |
The number and proportion of hourly inbound and outbound calls. |
User ID's tab |
The users who made and received calls and the total number and duration (in milliseconds) of those calls. |
Viewing the inbound calls analysis
The inbound calls analysis allows you to examine all calls received through your FirstClass Unified Communications system.To view the inbound calls analysis:
1 Click Calls In/Out in the navigation bar in the voice use analysis main window.
2 Click Inbound Calls.
Chart tab |
Summary chart of the number of hourly inbound calls. ・To view the chart with the actual data, select Actual. ・To view the chart with proportional data, select Percentage. ・To show the chart legend, select Show Legend. |
Table tab |
The number and proportion of hourly inbound calls. |
User ID's tab |
The users who received calls and the total number and duration of those calls. |
Viewing the outbound calls analysis
The outbound calls analysis allows you to examine all calls sent through your FirstClass Unified Communications system.To view the outbound calls analysis:
1 Click Calls In/Out in the navigation bar in the voice use analysis main window.
2 Click Outbound Calls.
Chart tab |
Summary chart of the number of hourly outbound calls. ・To view the chart with the actual data, select Actual. ・To view the chart with proportional data, select Percentage. ・To show the chart legend, select Show Legend. |
Table tab |
The number and proportion of hourly outbound calls. |
User ID's tab |
The users who made calls and the total number and duration of those calls. |
Viewing the inbound channels analysis
The inbound channels analysis allows you to examine activity on your voice communication channels for all inbound calls.To view the inbound channels analysis:
1 Click Channels In/Out in the navigation bar in the voice use analysis main window.
2 Click Inbound Channels.
The port activity summary is in the left pane of the inbound channels analysis.It summarizes the number of inbound calls received on each port.
To view the total hourly inbound calls, select Hourly Table.
To view a summary chart of the total hourly inbound calls, select Chart.
To view the total hourly inbound calls through a specific port:
1 Select Hourly Table.
2 Double-click the desired port number in the port activity summary.
To view the summary chart of the total hourly inbound calls through a specific port:
1 Select Chart.
2 Double-click the desired port number in the port activity summary.
Viewing the outbound channels analysis
The outbound channels analysis allows you to examine activity on your voice communication channels for all outbound calls.To view the outbound channels analysis:
1 Click Channels In/Out in the navigation bar in the voice use analysis main window.
2 Click Outbound Channels.
The port activity summary is in the left pane of the outbound channels analysis.It summarizes the number of outbound calls received on each port.
To view the total hourly outbound calls, select Hourly Table.
To view a summary chart of the total hourly outbound calls, select Chart.
To view the total hourly outbound calls through a specific port:
1 Select Hourly Table.
2 Double-click the desired port number in the port activity summary.
To view the summary chart of the total hourly outbound calls through a specific port:
1 Select Chart.
2 Double-click the desired port number in the port activity summary.
Viewing the inbound and outbound user details analysis
To view the inbound and outbound user details analysis:
1 Click User Details in the navigation bar in the voice use analysis main window.
2 Click User Details.
Inbound Calls tab |
Summary of all calls received by each user, including the destination number (user's extension), call duration, and information about the origin of the call. |
Outbound Calls tab |
Summary of all calls placed by each user, including the destination number, call duration, and information pertaining to the origin of the call. |
Viewing the user DN analysis
The user DN analysis allows you to view the user ID, username and user DN for all users who sent or received calls.
To view the user DN analysis:
1 Click User Details in the navigation bar in the voice use analysis main window.
2 Click User DN.
| 
